Policy Agreement

We require a 48-hour cancellation notice. We set our work schedule by routes. Failure to call 48 hours in advance will result in a cancellation fee. This fee must be paid prior to any future grooming appointments.

 The grooming schedule changes daily due to clients scheduling, rescheduling and cancelling.  Dogs take a different amount of time to groom depending on breed and coat condition.  While we try our best to estimate the time we will need for each appointment your appointment time may shift from the time originally set, based on the changes in our schedule.  You will receive an text message  appointment reminder with an ETA.  If there is a problem with the assigned time that is on your text reminder, please let us know and we will work to resolve the scheduling conflict.
 

 We will arrive as close to the scheduled appointment time as possible, however we all know about the traffic in Northern Virginia.  Dogs can also be nervous and require more time during the grooming process.  

Your dog’s safety will never be compromised by rushing to meet a schedule.  So please allow a 30-minute window on either side of the appointment time to be considered an on time arrival. If  we are running more then 30 minutes behind we will  call or text you.

 Latchkey service can be arranged for clients who specifically request this service.  Once we know your dog, we can provide this service. Please provide us with the appropriate entry codes or a hidden key to access the home.  

Dogs must be crated when we arrive.  For safety reasons will not try to locate your pet in your home or your yard. 

Payment is due at the time of service.

We accept:

• Cash
• Personal Check
• Credit Cards (.375% processing fee will be added)
• Venmo
• ApplePay

 Pricing varies for each dog.  Pricing is determined by a number of factors:  breed, size, services requested, and condition of your pet's coat, length of time since your dog's last groom.  Quotes given over the phone are estimates only and are subject to our Groomer’s expertise and evaluation at the time of service. 

Adjustments to pricing and additional charges may apply for conditions that were not known during the initial intake call. Most pricing adjustments are necessary because of the additional time it will take to properly groom your pet.

Examples of additional charges are: for de-matting, shed less treatments, excessive coats, oversized, or elderly dogs, and behavior issues.